FAQS
Frequently Asked Questions
1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on destination and courier operations.
2. How much does shipping cost?
We offer free shipping on all orders over €30.
For orders under €30, a standard shipping fee applies and will be clearly shown at checkout.
All prices on our website include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email with your tracking number and a tracking link.
You can use this to follow your shipment in real time.
4. What payment methods do you accept?
We accept secure payments via:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed through trusted payment providers.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at contact@klyevoro.com.
Changes are only possible before the order has been shipped.
Once shipped, the order cannot be canceled, but you may still return it after delivery.
6. What is your return policy?
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied, you may request a return within 60 days of delivery for a refund, according to our Return Policy.
Items must be in their original condition to be eligible for return.
7. How do I start a return?
To start a return, email us at contact@klyevoro.com with:
- Your order number
- A brief description of the issue
We will send return instructions and the return address.
Refunds are processed within 5–10 business days after we receive the returned item.
8. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the issue.
We will arrange either:
- Free replacement
- Full refund
9. Do you offer exchanges?
We do not offer direct exchanges.
If you need a different item, simply return the original for a refund and place a new order.
10. Is there a warranty?
Yes. All Klyevoro products include a 30-day quality warranty covering manufacturing defects or issues present upon arrival.
If you experience any problems, contact us and we will assist you.
11. Where do you ship?
We ship to most countries within the European Union and selected international destinations.
If you are unsure whether we deliver to your location, please contact us.
12. How can I contact customer support?
Our customer support team is available 24/7 to help with orders, shipping, returns, and product inquiries.
You can reach us anytime at contact@klyevoro.com.