Warranty Policy

Store: Klyevoro
Address: Schanzenstraße 2, 76661 Philippsburg, Germany
Email: contact@klyevoro.com
Phone: +49 15215982397
Full Name: Aya Alfahd

At Klyevoro, we are dedicated to providing high-quality products and an excellent shopping experience. Every product is carefully inspected before shipment. This Warranty Policy outlines what is covered, what is excluded, and how to request assistance if you experience any issues.

1. Warranty Coverage

All Klyevoro products include a 30-day quality assurance warranty beginning from the date your order is delivered.

This warranty covers:

  • Manufacturing or production defects
  • Loose seams, stitching errors, or construction flaws
  • Faulty buttons, closures, zippers, or decorative elements (if applicable)
  • Product defects or imperfections present upon arrival
  • Incorrect item, size, color, or variant received
  • Damage incurred during shipping

If your issue falls under any of the categories above, we will offer either a replacement or a full refund.

2. What the Warranty Does NOT Cover

The following situations are not considered manufacturing defects and are therefore not covered:

  • Normal wear and tear from regular use
  • Damage caused by misuse, improper care, or unauthorized alterations
  • Accidental damage such as tears, breaks, burns, or scratches
  • Damage resulting from improper storage or handling
  • Cosmetic changes that occur through normal use
  • Items returned with strong odors such as smoke, perfume, or chemicals
  • Final sale, clearance, or promotional items where stated

These situations are not considered quality defects.

3. How to File a Warranty Claim

To submit a warranty claim, please contact us at contact@klyevoro.com and include:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Our support team will review your request within 24–48 hours.

4. Approved Warranty Solutions

If your warranty claim is approved, we may provide one of the following solutions:

  • Free replacement of the same item, size, and color (subject to availability)
  • Full refund to the original payment method
  • Store credit for a future purchase

All shipping costs related to approved warranty claims will be fully covered by Klyevoro.

5. Warranty Timeframe

Warranty claims must be submitted within 30 days of delivery.
Requests submitted after this timeframe may not qualify for warranty coverage.

6. Customer Support

Our customer support team is available 24/7 to assist with warranty claims, returns, product concerns, and general inquiries.
You can contact us anytime at contact@klyevoro.com.